5 Step Monitoring & Maintenance Program
The 5 step process is to make sure your solution is available when you need it most. Don’t put yourself at risk by not having a working DAS. Following are some high level guidelines for setting up maintenance for DAS:
Define the SLA Document with your vendor: This agreement - SLA stands for service level agreement. This agreement basically dictates how quickly do you want the maintenance vendor to respond to a troubleshooting event.
Support Ticket Process Definition: once a complaint comes up, how do you determine if the problem is related to the DAS and not related to user’s device. How and when do you escalate an issue to the carrier? A good trouble ticket process vets these issues early and manage the routing, tracking and resolution of a complaint. Let the experts take care of it for you so you have that piece of mind.
Selecting maintenance vendor and signing agreement: This is pretty self explanatory and customer can develop their own agreement in collaboration with the maintenance vendor.
Have the vendor set up remote monitoring: The most cost effective and timely way to resolve issues with your DAS solution is to have the experts monitor your site. Monitoring the site is a great way to make sure that someone is there when parts fail. Remote access is key to reducing the impact to your service. Work with your vendor to establish that connectivity.
Set up frequency of health-check for preventive maintenance: Lastly, DAS equipment needs a periodic health check. Visual inspection and testing is paramount to making sure your equipment investment lasts as long as possible.
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